Dramatically Increased Collections from Insurance Payers

The Challenge

When Capps Chiropractic Clinic opened in 1992, Dr. Capps invested in brand new computers and state-of-the-art software to support an in-house billing system. Unfortunately, even with expensive updates and maintenance throughout the years, the software was functional only at a very basic level – the staff couldn’t access much besides monthly invoices. Their in-house billing administrator was overwhelmed and frustrated with the process, which ultimately lead to an early retirement.

At that point, Dr. Capps hired a local professional billing service, rather than fill the vacant position.  Even with an outside service, the billing process remained complicated and cumbersome. And the biggest kicker of all? During the 13 years of using the local billing service, collections never improved.

The Solution

Capps Chiropractic Clinic switched to ACOM Health Insurance Billing Service and RAPID Doc EHR software and RAPID Practice Management software.

The Results

After 13 years with no significant growth in collections, Capps Chiropractic Clinic partnered with ACOM Health Insurance Billing Services and saw collections improve for the first time in its history. In fact, collections increased by over 7% compared to the prior year, which translates into tens of thousands of dollars, straight to the bottom line.