How to Choose a Chiropractic Billing Company

There are dozens of reasons why chiropractors and billers decide it’s time to partner with an outside chiropractic billing company.

After all, managing an in-house billing process is time-consuming and, well … exhausting. Not to mention how difficult and confusing it is to keep up with codes, claims and insurance requirements. 

Outsourced chiropractic billing services can relieve the burden of in-house billing, so your office staff can spend their energy and time on what matters most: patient care.

But where do you begin?

The best possible scenario is to find a company that offers a team of billing experts – coupled with effective software – that will help improve your cash flow, practice productivity and patient experience.

Here are tips for choosing the right chiropractic billing company for you, along with  factors to consider before you make a final decision.

Choosing The Right Chiropractic Billing Company

As you begin your search for the right chiropractic billing company, start with a list of questions to ask potential partners.

How fast will you be paid? 

Find out how many days it will typically take for the chiropractic billing service to get you paid. ACOM Health, for example, maximizes insurance reimbursements and ensures immediate billing – as fast as within 16 days.

What are the typical waiting periods?

Chiropractors and billers are often in the unfortunate position of waiting excruciatingly long periods of time before insurance companies will pay up, or to follow up on a claim or bill patients for treatments. Choose a chiropractic billing company that can demonstrate how they will reduce waiting periods and increase monthly income.

Who are their billing “experts?”

The U.S. has very complicated and specific rules, regulations and medical billing requirements. Verify that your chiropractic billing company has a team of dedicated chiropractic billing experts that are experienced in medical billing specifically in the United States. In addition, make sure their experts keep up with ever-changing regulations in the chiropractic industry and can make sure every detail is correct. This will drastically decrease coding errors and audit exposure. 

Do they specialize in the chiropractic industry?

When partnering with a chiropractic billing company that specializes in the chiropractic industry, claims are paid significantly faster. This is because they are experts in the field, and know all the ins and outs when dealing with such a bureaucratic system. They will know who to talk to, what questions to ask and how to get things done in a timely and effective manner.  Quality billing services will see claims paid in half the time, with minimal denials. (cont. below)

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Will billing services include software?

Billing services often include intuitive and easy-to-use software that helps chiropractic offices in all aspects of patient care. This can help you deliver everything from a smoother intake process and hassle-free financial experience to more efficient office visits and seamless patient management. Ultimately, when your office can meet and exceed your patients’ needs and expectations, they’ll not only keep coming back, they’ll go a step further and refer new patients to your practice.

What kind of software set-up and support is available?

Find out how long it will take to implement the new software. For example, ACOM Health will implement scheduler, EHR, cash payments and claims processing in just 2 weeks. Hopefully, you will be assigned a dedicated project manager to oversee the transition from the old to the new. Trainers should have experience in the chiropractic industry, and be able to support the doctor’s training and implementation of EHR.  

What does the software include?

For starters, chiropractic EHR and practice management software should be designed exclusively for chiropractic office management. Other key features to look for include:

• Fully automated EHR workflow
• Chiropractic customizable templates and charts
• User-friendly tools, like point and click visual helpers and wizards
• Documentation that instantly populates the correct billing codes
• Web-based, with no hardware to maintain or update
• Quick and instant 24/7 access to patient and financial information
• Secure HIPAA compliant Private Health Information
• Complete electronic billing and collections functionality
• Self-service registration kiosk, paperless self-service patient intake, and online registration

What Else Are You Looking For?

Choosing the right chiropractic billing company can seem pretty complicated, but once you know what to look for, it won’t seem that way.

This list of questions is definitely a solid place to start. What are additional features you are looking for, and which ones are the most important? We’d love to hear from you – please leave your comments below.